At Mirae Aged Care Cabramatta, we are committed to delivering services that are safe, respectful, person-centred, and aligned with the highest professional standards.
All staff, contractors, and representatives must comply with the Code of Conduct that applies to aged care and NDIS services in Australia. This Code sets out the expected behaviour when supporting older people and people with disability.
Our priority is to protect the dignity, rights, safety, and wellbeing of every person we support.
What Is the Code of Conduct?
The Code of Conduct establishes clear standards for how workers and providers must behave when delivering care and support services.
It applies to:
The Code ensures that services are delivered in a way that is ethical, respectful, and focused on the individual’s needs and choices.
Every person has the right to be treated with kindness, courtesy, and cultural sensitivity. This includes respecting personal preferences, beliefs, privacy, and independence.
Workers must deliver services safely, within their skills and training, and follow appropriate procedures to reduce risks of harm.
People receiving services have the right to make decisions about their own care, lifestyle, and daily activities. Support should empower independence, not restrict it.
All interactions must be honest and professional. Workers must not exploit, deceive, or take advantage of vulnerable people in any way.
Clear professional relationships must be maintained at all times. Personal, financial, or inappropriate relationships with clients are not permitted.
Personal information must be handled securely and only shared when necessary and authorised.
Any form of abuse — physical, emotional, sexual, financial, or neglect — is strictly prohibited. Workers must take immediate action if they suspect harm or risk.
Concerns, complaints, or incidents must be reported and managed appropriately to protect the safety of the individual.
Mirae Aged Care Cabramatta has a zero-tolerance policy for:
Any breach of the Code is taken seriously and may result in disciplinary action, termination of services, or referral to regulatory authorities.
All staff and contractors:
If you receive services from Mirae Aged Care Cabramatta, you have the right to:
✔ Be treated with dignity and respect
✔ Feel safe in your home
✔ Make decisions about your care
✔ Have your privacy protected
✔ Raise concerns without fear
✔ Receive high-quality, reliable support
If you ever feel uncomfortable, unsafe, or dissatisfied with any aspect of your care, you are encouraged to speak up. Feedback helps us improve and ensures your needs are met.
You can raise concerns directly with our team, and we will respond promptly and respectfully.
At Mirae Aged Care Cabramatta, the Code of Conduct is not just a regulatory requirement — it is the foundation of how we deliver compassionate, trustworthy, and professional care every day.
Your safety, dignity, and wellbeing are at the heart of everything we do.
