Your Privacy Matters
At Mirae Aged Care Cabramatta, we are committed to protecting your privacy and handling your personal information with care, respect, and confidentiality.
We collect and manage information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and relevant aged care and NDIS requirements.
What Information We Collect
We may collect personal and sensitive information to provide our services, including:
- Your name, contact details, and date of birth
- Health and care-related information
- Your preferences, goals, and support needs
- Cultural, language, and lifestyle information
- Emergency contacts and family details
- Service records and communication notes
How We Use Your Information
We use your information to:
- Deliver safe and personalised care
- Develop and review your care plan
- Coordinate services with your care team
- Meet legal and funding requirements
- Improve the quality of our services
Who We May Share Information With
We only share your information when necessary and appropriate, including:
- With your consent
- With healthcare professionals involved in your care
- With authorised family members or representatives
- With government agencies for funding and compliance
- When required by law
Keeping Your Information Safe
We take your privacy seriously and use secure systems and processes to protect your information, including:
- Secure digital care management systems
- Restricted access to authorised staff only
- Safe storage of records
- Staff training in privacy and confidentiality
Your Rights
You have the right to:
- Access your personal information
- Request corrections if needed
- Choose how your information is shared
- Be involved in decisions about your care
Complaints or Concerns
If you have any concerns about your privacy, please contact us. We are committed to resolving issues promptly and respectfully.
You can also contact the Office of the Australian Information Commissioner (OAIC) if needed.
List of Cookies We Collect
The table below lists the cookies we collect and what information they store.
| Cookie Name | Purpose | Information Stored |
|---|---|---|
| Essential Cookies | Required for basic website functionality and security | Session ID, login status, security tokens |
| Performance Cookies | Help us understand how visitors use our website | Pages visited, time on site, interactions |
| Analytics Cookies | Used to improve website performance and user experience | Anonymous traffic data, user behaviour patterns |
| Functional Cookies | Remember your preferences and settings | Language preferences, form inputs, user choices |
| Marketing Cookies | Help deliver relevant content and measure campaign effectiveness (if applicable) | Interaction with ads, referral sources |
| Third-Party Cookies | Set by external services (e.g. Google Analytics) | Aggregated usage data, browsing behaviour |
| Session Cookies | Temporary cookies that expire when you close your browser | Temporary session data |
| Persistent Cookies | Stored on your device for a set period to remember preferences | Login preferences, saved settings |